FAQ

General Questions

What is the Families Supermarket Mobile App?
The Families Supermarket Mobile App is a convenient way to order groceries and other products from Families Supermarket for delivery.
Is the App free to use?
Yes, the App is free to download and use. However, there may be charges for the products you order.
Do I need to create an account to use the App?
Yes, you will need to create an account to place orders through the App.
How do I create an account?
You can create an account by downloading the App and following the on-screen instructions.
How do I place an order?
Browse the products available in the App, select the items you want to purchase, and add them to your cart. Then, proceed to checkout and enter your delivery information and payment method.
What payment methods do you accept?
The available payment methods may vary depending on your location. Please refer to the App for the latest information.
How long will it take for my order to arrive?
Delivery times will vary depending on your location and the availability of the items you order. You will be able to see the estimated delivery time during checkout.

How do I update my account information?
You can update your account information by logging in to the App and going to your account settings.
How do I delete my account?
You can contact Families Supermarket customer support to request that your account be deleted.
What happens to my order history if I delete my account?
Families Supermarket may retain your order history for a certain period of time for legal and regulatory purposes.

Can I cancel my order?
You may be able to cancel your order if it has not yet been processed. Please contact Families Supermarket customer support for assistance with canceling an order.
What happens if I receive a damaged or incorrect item?
Please contact Families Supermarket customer support to report any damaged or incorrect items.
Can I return an item?
The return policy for Families Supermarket products can be found on the Families Supermarket website or within the App.

How does the App protect my personal information?
Families Supermarket is committed to protecting your privacy. For more information on how the App collects and uses your information, please refer to the App's privacy policy.
How do I contact Families Supermarket customer support?
You can contact Families Supermarket customer support through the App or by visiting the Families Supermarket website.